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Terms of Service

Welcome to Ustazi. These Terms of Service govern your access to and use of the Ustazi website and services. By using Ustazi, you agree to these Terms.

1. About Ustazi

Ustazi is an online educational platform that helps students and parents connect with qualified tutors for tutoring sessions, academic support, and question-solving services.

2. Eligibility

You must provide accurate information when creating an account. If you are under the age required to create an account in your country, you must use Ustazi with the involvement of a parent or guardian.

3. Tutor Accounts

Tutors may apply to join Ustazi. Ustazi may review, approve, reject, suspend, or remove tutor profiles at its discretion to maintain quality, safety, and platform standards.

4. User Responsibilities

  • Provide accurate account and contact information.

  • Use the platform respectfully and lawfully.

  • Do not impersonate others or provide misleading information.

  • Do not share abusive, harmful, illegal, or inappropriate content.

5. Bookings and Educational Services

Students or parents may book tutoring sessions or request academic support through Ustazi. Tutors are responsible for delivering educational services professionally and on time.

6. Payments and Fees

Payments may be processed through third-party payment providers. Ustazi may charge service fees or deduct a percentage from tutor earnings. Fees may change over time and will be communicated through the platform.

7. Cancellations and Refunds

Cancellations and refunds are handled according to our Refund Policy. Ustazi may review disputes on a case-by-case basis.

8. Platform Content

All platform content, branding, designs, and materials belong to Ustazi unless otherwise stated. Users may not copy, reproduce, or misuse Ustazi content without permission.

9. Limitation of Liability

Ustazi aims to provide a reliable educational platform, but we do not guarantee specific academic outcomes. Ustazi is not liable for indirect, incidental, or consequential damages resulting from use of the platform.

10. Account Suspension

We may suspend or terminate accounts that violate these Terms, misuse the platform, or create risk for students, parents, tutors, or Ustazi.

11. Changes to These Terms

We may update these Terms from time to time. Continued use of Ustazi after changes means you accept the updated Terms.

12. Contact

For questions about these Terms, contact us at support@ustazi.app.